Term & Condition
TO PLACE AN ORDER:
Photocopy the order form from the inside back cover, fill it out, and fax to 1-909-348-0299. Or order by phone at 1-909- 348-0288 (Monday through Friday from 8:30 a.m. to 5 p.m., Pacific standard time). To expedite service, please have the following information ready when you order:
1. Your TUNG HSIN customer ID# (It can be found on your invoice).
2. The item #, quantity, and color of the item(s) you need. We cannot assume responsibility for merchandise improp- erly or incorrectly ordered by telephone. In all cases of dis- crepancies, the “in-house” telephone order shall prevail.
We accept checks, money orders, or Electronic Funds Trans- fer (EFT) for all payments. All checks shall be made payable to Tung Hsin Trading Corp. For EFT payment, please contact our customer service department for more information.
First-time Customers: Please ask for our Credit Policy and Application form. Allow approximately three weeks for processing. We do not grant terms for first-time customers. Some restrictions may apply.
Established Customers: All orders are Prepaid or C.O.D.
except those approved Net 30 customers.
Non-Sufficient Fund Checks will be assessed a $25.00 mini- mum fee, or a charge of 1.5% per month will be added to outstanding balance, whichever is higher. Past due invoices may interrupt future shipments. Uncollected checks will be turned over for collection. In the event that Tung Hsin Trad- ing Corp. commences any legal or collection efforts, the cus- tomer shall pay all reasonable attorney fees, plus any fees associated with the collection. The amount of credit may be changed or withdrawn by Tung Hsin at any time. Tung Hsin Trading Corp. may cancel any order if in Tung Hsin’s judg- ment, Buyer’s financial condition does not justify the terms of payment specified. In such case, Tung Hsin may cancel any unfilled order unless Buyer shall, upon written notice, immediately pay for all goods delivered or shall pay in ad- vance for all goods ordered but not delivered or both, at Tung Hsin’s option.
All prices are net and F.O.B. Tung Hsin’s warehouse located near Los Angeles, CA. We strive to keep our prices as low as possible; however, due to unexpected fluctuation of pro- duction cost, our published prices are subject to change without notice. Please call to verify current prices and pack- age quantities. Furthermore, we reserve the right to change, supplement, or replace these Terms and Conditions at any time, if necessary.
A minimum of $750 is required for each order. Any order less than $750.00 is subject to a $50.00 service charge. Furthermore, each item is sold in minimum quantity pack- ages. We charge 10% restocking fee (plus postage/returned shipping) on all refused or unclaimed orders.
Future orders will not be shipped until the restocking fee has been paid.
TUNG HSIN shipments are primarily via U.P.S. Unless other- wise instructed, we ship your order using the most efficient method. U.P.S. cannot deliver to P.O. Box numbers, therefore please provide a complete street address for prompt delivery. The goods shall be delivered when ordered by Buyer on rea- sonable notice to Tung Hsin, F.O.B. Tung Hsin’s plant, and title thereto and liability for loss or damage in transit or thereafter shall pass to Buyer upon Tung Hsin’s delivery of the goods to a common carrier for shipment to Buyer.
The photos and descriptions in this catalog illustrate the actual items at the time of printing. Specifications may differ slightly due to conditions at the time of manufacture. We are not re- sponsible for typographical errors. We reserve the right to ship the closest item if we believe it will suit your needs. Please ad- vise us on your order if substitutions are unacceptable.
Ordered item(s) not found in this catalog is(are) considered a special custom order. All custom orders must be pre-paid. We will not accept any returns, exchanges, or refusals for any custom order.
RETURNS & EXCHANGES:
All claims for returns and exchanges must be handled within 7 days of receipt of goods. Returned merchandise will not be accepted without prior TUNG HSIN approval and RMA# (Return Merchandise Authorization). After an RMA# is issued, a per- mitted return must be received within 30 days from the issue date. All returns must be accompanied by an invoice number or date of purchase, RMA#, and your customer number.
To Return an Item:
1. Pack the item in its original packaging with plenty of pack- ing material, and seal with strong tape. We cannot be respon- sible for inadequately packaged returns.
2. Mark your package clearly: ATTN: Return Department. Note your RMA number and customer number on the label to facili- tate processing your return.
3. For your protection, ship all returns prepaid and insured.
The RMA# should be prominently marked on the outside of the package. Any Return which does not have an RMA# appearing on the label of outer package will not be ac- cepted. We are not responsible for any cost due to this rejec- tion. All items considered for return must be in good condi- tion and original packaging (excluding defective or shipping damage). When returning merchandise, please state reason specifically. We reserve the right to charge a restocking fee on all merchandise returned after the 30-day period. Items sold in minimum quantity packages must be returned completely. We charge an open package fee of $5.00 or 10%, whichever is higher, on packages returned with less than the quantity on original invoice.