Terms & Conditions

TO PLACE AN ORDER:

Order by phone at 1-909-348-0288 (Monday through Friday from 8:30 a.m. to 5 p.m., Pacific Standard Time).  To expedite service, please have the following information ready when you order:

1. Your TUNG HSIN customer ID# (It can be found on your invoice).
2. The item #, quantity, and color of the item(s) you need.  We cannot assume responsibility for merchandise improperly or incorrectly ordered by telephone. In all cases of discrepancies, the “in-house” telephone order shall prevail.

WEBSITE ORDERS:

Orders placed through this website are not final and do not constitute a binding agreement. Once an order is submitted, our sales team will review the order for pricing and availability. Pricing and availability are subject to change based on current stock levels and market conditions. An official order confirmation with finalized pricing and availability will be sent to the email on file after the review process.

1. Changes to Orders
We reserve the right to adjust or modify orders based on stock availability and pricing updates. Customers will be notified of any such changes before finalizing the order.

2. No Guarantee of Availability
The availability of items is not guaranteed at the time of order placement. Inventory levels fluctuate, and final availability will be confirmed upon review by our sales team.

3. Limitation of Liability
We do not accept liability for any losses, damages, or inconveniences arising from reliance on the information displayed on this Website, including but not limited to pricing discrepancies or stock unavailability.

4. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Website signifies your acceptance of any changes.

PAYMENT METHODS/TERMS:

We accept checks, money orders, or Electronic Funds Transfer (EFT) for all payments.  All checks shall be made payable to Tung Hsin Trading Corp.  For EFT payment, please contact our customer service department for more information.

First-time Customers:  Please ask for our Credit Policy and Application form.  Allow approximately three weeks for processing.  We do not grant terms for first-time customers.  Some restrictions may apply.

Established Customers:  All orders are Prepaid or C.O.D.  except those approved Net 30 customers.

Non-Sufficient Fund Checks will be assessed a $50.00 minimum fee, or a charge of 1.5% per month will be added to outstanding balance, whichever is higher.  Past due invoices may interrupt future shipments.  Uncollected checks will be turned over for collection.  In the event that Tung Hsin Trading Corp. commences any legal or collection efforts, the customer shall pay all reasonable attorney fees, plus any fees associated with the collection.  The amount of credit may be changed or withdrawn by Tung Hsin at any time.  Tung Hsin Trading Corp. may cancel any order if in Tung Hsin’s judgment, Buyer’s financial condition does not justify the terms of payment specified.  In such case, Tung Hsin may cancel any unfilled order unless Buyer shall, upon written notice, immediately pay for all goods delivered or shall pay in advance for all goods ordered but not delivered or both, at Tung Hsin’s option.

PRICING:

All prices are net from F.O.B. Tung Hsin’s warehouse located near Los Angeles, CA.  We strive to keep our prices as low as possible; however, due to unexpected fluctuation of production cost, our published prices are subject to change without notice.  Please call to verify current prices and package quantities.  Furthermore, we reserve the right to change, supplement, or replace these Terms and Conditions at any time, if necessary.

MINIMUM ORDER:
A minimum of $1,000 is required for each order.  Any order less than $1,000 is subject to a $150 service charge.  Furthermore, each item is sold in minimum quantity packages. We charge 10% restocking fee (plus postage/returned shipping) on all refused or unclaimed orders.
Future orders will not be shipped until the restocking fee has been paid.

SHIPPING:

TUNG HSIN shipments are primarily via U.P.S.  Unless otherwise instructed, we ship your order using the most efficient method.  U.P.S. cannot deliver to P.O. Box numbers, therefore please provide a complete street address for prompt delivery.  The goods shall be delivered when ordered by Buyer on reasonable notice to Tung Hsin, F.O.B. Tung Hsin’s plant, and title thereto and liability for loss or damage in transit or thereafter shall pass to Buyer upon Tung Hsin’s delivery of the goods to a common carrier for shipment to Buyer.

PRODUCTS:

The photos and descriptions in this catalog illustrate the actual items at the time of printing.  Specifications may differ slightly due to conditions at the time of manufacture.  We are not responsible for typographical errors.  We reserve the right to ship the closest item if we believe it will suit your needs.  Please advise us on your order if substitutions are unacceptable.

CUSTOM ORDERS:

Ordered item(s) not found in this catalog is (are) considered a special custom order.  All custom orders must be pre-paid. We will not accept any returns, exchanges, or refusals for any custom order.

RETURNS & EXCHANGES:

All claims for returns and exchanges must be handled within 7 days of receipt of goods.  Returned merchandise will not be accepted without prior TUNG HSIN approval and RMA# (Return Merchandise Authorization).  After an RMA# is issued, a permitted return must be received within 30 days from the issue date.  All returns must be accompanied by an invoice number or date of purchase, RMA#, and your customer number.

To Return an Item:
1. Pack the item in its original packaging with plenty of packing material, and seal with strong tape.  We cannot be responsible for inadequately packaged returns.

2. Mark your package clearly: ATTN: Return Department.  Note your RMA number and customer number on the label to facilitate processing your return.

3. For your protection, ship all returns prepaid and insured.

The RMA# should be prominently marked on the outside of the package.   Any Return which does not have an RMA# appearing on the label of outer package will not be accepted.  We are not responsible for any cost due to this rejection. All items considered for return must be in good condition and original packaging (excluding defective or shipping damage).  When returning merchandise, please state reason specifically.  We reserve the right to charge a restocking fee on all merchandise returned after the 30-day period.  Items sold in minimum quantity packages must be returned completely.  We charge an open package fee of $25.00 or 10%, whichever is higher, on packages returned with less than the quantity on original invoice.